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Home » customer service

Articles Tagged with ''customer service''

Oatey Swag Store

Oatey Co. Launches Online Swag Store in Support of the Skilled Trades

FLOOR Trends & Installation Editors
March 14, 2024
No Comments

Oatey Co., a manufacturer in the plumbing industry, announced the launch of the Swag Store in support of the skilled trades industry. 


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How do your customers see you?

How Do Your Clients View You?

Tile Installation Pro Megan Renk Offers Tips on Connecting with Clients
June 21, 2023
No Comments

Megan Renk, owner of Mosaix Tile, had a rough start when she first began installing tile. These experiences led her to question how her clients viewed her professionally. Here, she offers some insight into how she approaches male and female clients.


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Footprints Floors

Detroit Native Expands Flooring Franchise in the Motor City

April 13, 2022
No Comments

Adnan Alhaider opened his first Footprints Floors location in March of 2020 right in the middle of the pandemic. Two years later, he has expanded to four territories in the state and has exceeded $1 million in sales.


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tom jennings award

WFCA Recognizes Customer Service Excellence with Inaugural Tom Jennings Champion Award

September 8, 2021
No Comments

Nominations to honor the contributions and impact of retail owners and managers setting the new standard for exemplary customer service will be accepted through December 15.


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installation estimate

How to Improve Customer Service Through Great Installation

Dave Foster
Dave Foster
June 16, 2021
No Comments
Industry consultant and former retailer Tom Jennings discusses how to improve the installation segment of your business.
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handling customer stalls

How to Manage Stalls While Selling

Buddy Wisdom
June 14, 2021
No Comments
With stalls, the customer offers no particular reason for hesitating. If she has an objection, she isn’t telling us what it is.
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meredith brown

Novalis Names New Director of Commercial Accounts

June 1, 2021
No Comments

Meredith Brown brings over nine years of experience in the flooring industry with her and has an extensive background in sales management along with working as a specification specialist and an architecture and design manager.


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installing tile in bathroom

Avoid the 'Just Get it Done' Trap When Installing Tile

Scott Carothers 2025
Scott Carothers
May 11, 2021
No Comments
Stand up for doing it the right way the first time and get paid for it.
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app

Daltile Launches ProExchange Mobile App

April 14, 2021
No Comments

With Daltile’s ProExchange, customers can check pricing, view product availability, request samples, and be alerted of order status.


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DeGraaf Interiors team

How to Create an Exceptional Retail Experience

Dave Foster
Dave Foster
February 25, 2021
No Comments

We asked questions about the finer points of creating an exceptional experience for customers.


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