search
cart
facebook twitter linkedin youtube
  • Sign In
  • Sign Out
  • My Account
  • NEWS
    • Breaking Flooring News
  • PRODUCTS
    • Carpet & Area Rugs
    • Hardwood
    • Installation Products
    • Installation Tools & Equipment
    • Laminate
    • Resilient
    • Specialty
    • Tile & Stone
  • A&D
  • INSTALLATION
  • MARKETS
    • Commercial
    • Residential
  • AWARDS
    • Installation Awards
    • Top Flooring Products
  • EDUCATION
    • Continuing Education
    • Webinars
    • Sponsored Insights
  • BUYER'S GUIDE
  • MEDIA
    • FLOOR Podcast
    • Videos
    • TISE 2025 Videos
    • eBooks
  • EMAGAZINE
    • eMagazine
    • Archive Issues
Home » customer service

Articles Tagged with ''customer service''

customer campaign

Ardex Announces New Customer Campaign

February 9, 2021

Ardex Americas announced a new customer campaign earlier this year, “Built by You, Backed by ARDEX”, which incorporates elements from all segments of the business.


Read More
resolving objections

Creating Likeability Through Objections: Part 2

Buddy Wisdom
December 11, 2020

In this issue, we discuss more ways to manage objections by breaking down the customer’s resistance.


Read More
logo

CCA Global's University Earns 2021 Training Top 100 Designation

December 7, 2020

CCA Global's University training program and curriculum have been recognized as one of the top 100 nationwide with a 2021 Training Top 100 designation, awarded by Training magazine.


Read More
overcoming objections

The Likeability Series: Overcoming Objections in Flooring Sales

Buddy Wisdom
November 5, 2020
In this article, we discuss how to overcome objections in a way that builds rapport with the customer.
Read More
flooring installation

4 Things Flooring Installers Want Retailers to Know

October 7, 2020
When it comes to the installation process, it often feels like retailers and installers live on different planets.
Read More
Joe Zago

Winning at Retail During the Pandemic

Katie Rork
Katie Rork
October 5, 2020
The Carpet Guys, headquartered in Troy, Michigan, never anticipated achieving $2 million in monthly sales in the middle of a pandemic—for the first time in the company's history.
Read More
FCICA

FCICA to Host Webinar on Helping Contractors Manage Customer Expectations

September 13, 2020

In this presentation, Tim Ellison will share his own experiences and those of other contractors working to meet customer expectations while on the job.

 


Read More
customer service

The Likeability Series: Listening and Presenting

Buddy Wisdom
September 8, 2020
Many salespeople fail to make a favorable impression because they don’t listen attentively.
Read More
award

Atlanta Company Receives Award For Cutting Edge Customer Service

September 7, 2020

Floor Coverings International recently received the 2020 Franchise Innovation Award for Most Innovative Consumer Self-Service Tools. 


Read More
Candace Edgerton

Flooring Edge Reopens to Booming Business

Katie Rork
Katie Rork
September 4, 2020
Flooring Edge, a retailer based in Kimball, Michigan, reopened this summer after being forced to shut down during the state’s stay-at-home order.
Read More
Previous 1 2 3 4 5 Next
Manage My Account
  • Online Registration
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the FLOOR Trends & Installation audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of FLOOR Trends & Installation or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Georgia Sea Turtle Center rehabilitation and research facility
    Sponsored byMohawk

    How Mohawk's SolidTechR is Transforming Conservation and Commerce

  • Woodura Herringbone 2.0
    Sponsored byBjelin

    The Herringbone Floor of the Future

Popular Stories

Unilin Logo.jpg

Matthew Oliver Joins Unilin Technologies as Sales Director North America

commercial flooring projects

The Discipline of Market Leaders at Starnet Worldwide


Download the Free Moisture Meters Guide

Events

December 1, 2030

Webinar Sponsorship Information

For webinar sponsorship information, visit www.bnpevents.com/webinars or email webinars@bnpmedia.com.

View All Submit An Event

Poll

Products Driving Growth

Which product category is driving your highest growth?
View Results Poll Archive

Products

2025 BNI Interiors Square Foot Costbook

2025 BNI Interiors Square Foot Costbook

See More Products

FLOORtalk podcasts - Listen Now

  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing