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Home » customer service

Articles Tagged with ''customer service''

customer campaign

Ardex Announces New Customer Campaign

February 9, 2021
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Ardex Americas announced a new customer campaign earlier this year, “Built by You, Backed by ARDEX”, which incorporates elements from all segments of the business.


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resolving objections

Creating Likeability Through Objections: Part 2

Buddy Wisdom
December 11, 2020
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In this issue, we discuss more ways to manage objections by breaking down the customer’s resistance.


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CCA Global's University Earns 2021 Training Top 100 Designation

December 7, 2020
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CCA Global's University training program and curriculum have been recognized as one of the top 100 nationwide with a 2021 Training Top 100 designation, awarded by Training magazine.


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overcoming objections

The Likeability Series: Overcoming Objections in Flooring Sales

Buddy Wisdom
November 5, 2020
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In this article, we discuss how to overcome objections in a way that builds rapport with the customer.
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flooring installation

4 Things Flooring Installers Want Retailers to Know

October 7, 2020
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When it comes to the installation process, it often feels like retailers and installers live on different planets.
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Joe Zago

Winning at Retail During the Pandemic

Katie Rork
Katie Rork
October 5, 2020
No Comments
The Carpet Guys, headquartered in Troy, Michigan, never anticipated achieving $2 million in monthly sales in the middle of a pandemic—for the first time in the company's history.
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FCICA

FCICA to Host Webinar on Helping Contractors Manage Customer Expectations

September 13, 2020
No Comments

In this presentation, Tim Ellison will share his own experiences and those of other contractors working to meet customer expectations while on the job.

 


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customer service

The Likeability Series: Listening and Presenting

Buddy Wisdom
September 8, 2020
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Many salespeople fail to make a favorable impression because they don’t listen attentively.
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award

Atlanta Company Receives Award For Cutting Edge Customer Service

September 7, 2020
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Floor Coverings International recently received the 2020 Franchise Innovation Award for Most Innovative Consumer Self-Service Tools. 


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Candace Edgerton

Flooring Edge Reopens to Booming Business

Katie Rork
Katie Rork
September 4, 2020
No Comments
Flooring Edge, a retailer based in Kimball, Michigan, reopened this summer after being forced to shut down during the state’s stay-at-home order.
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