Tom Jennings is a guy who was born into the retail floor covering business. He remembers playing on rolls of carpet and pad as a kid, and when he came of age, he eventually took over operations at Bud Jennings Carpet One of Lawrence, Kansas. After years of running the business, Jennings, upon his retirement, shared his years of expertise as an educator at CCA Global and the World Floor Covering Association.
We sat down with Jennings to discuss improving service in the installation segment because it appears to be an essential element for the survival of most independent retailers. You can listen to the conversation in its entirety here.