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The Trusted Sales Advisor

Competition Ends At Home

By Kelly Kramer

Throughout my career as a retail sales advisor, manufacturer representative, and educational writer for the flooring industry, I’ve worked hard not to use negatives about my competition to influence a purchase in my direction.

My philosophy is to show my potential buyers how my company and the products we represent can better fit their wants, needs and means. As always that conversation is based from the chapter in my training manual titled “The Customer Interview.”

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