West Bloomfield, Mich.—Amy Johnston of Flooring Services in Livonia, Mich., is the first certified installation manager to receive designation from the Flooring Contractors Association’s (FCICA) Certified Installation Manager (CIM) program.
“So often installation managers are overlooked as a key part of a flooring contractor company; we tend to be the medium between the field operations and the office operations and what we actually do is an unknown to many,” said Johnston. “Through FCICA and the CIM program, I have been able to continue to build on our current procedures with a set of specific standards passed on from experts in our industry.”