Tom Shay is a Certified Speaking Professional and small business management expert who created the Profit Plus, an interactive small business website, based upon his years of experience in a family-owned business. He is a fourth-generation business owner, author, columnist, business coach and small business keynote speaker with over 25 years of front-line experience in management and ownership of small businesses.
All of us have experienced the occasion of observing a sales person demonstrating extraordinary skills. If you have had the opportunity of interacting with this salesperson when you were shopping, a master of legendary service, undoubtedly it was a pleasant experience you will long remember.