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Home » Authors » Tom Shay

Tom Shay

Tom Shay is a Certified Speaking Professional and small business management expert who created the Profit Plus, an interactive small business website, based upon his years of experience in a family-owned business. He is a fourth-generation business owner, author, columnist, business coach and small business keynote speaker with over 25 years of front-line experience in management and ownership of small businesses.
Articles

ARTICLES

Masters of Legendary Service

FCICA Spotlight: What Legendary Salespeople Do

Tom Shay
November 5, 2015
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All of us have experienced the occasion of observing a sales person demonstrating extraordinary skills. If you have had the opportunity of interacting with this salesperson when you were shopping, a master of legendary service, undoubtedly it was a pleasant experience you will long remember.


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