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Home » Authors » Buddy Wisdom

Articles by Buddy Wisdom

dealing with difficult customers

How to Deal with the Bad News Flooring Customer

Buddy Wisdom
August 25, 2021
No Comments
If you have been in business long enough, a bad news customer has burned you. They will waste your time, energy, resources, and in some cases, maybe even damage your reputation.
Read More
Time to Sell

How to Manage Customer Stalls in Selling Flooring — Part 3

Buddy Wisdom
August 12, 2021
No Comments
In the third and final part of the series, Buddy Wisdom discusses how to manage stalls when selling flooring.
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selling flooring

How to Manage Customer Stalls in Selling Flooring - Part 2

Buddy Wisdom
July 19, 2021
No Comments
In the second part of his series, Buddy Wisdom discusses how to manage stalls when selling flooring.
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handling customer stalls

How to Manage Stalls While Selling

Buddy Wisdom
June 14, 2021
No Comments
With stalls, the customer offers no particular reason for hesitating. If she has an objection, she isn’t telling us what it is.
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resolving objections

Creating Likeability Through Objections: Part 2

Buddy Wisdom
December 11, 2020
No Comments

In this issue, we discuss more ways to manage objections by breaking down the customer’s resistance.


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overcoming objections

The Likeability Series: Overcoming Objections in Flooring Sales

Buddy Wisdom
November 5, 2020
No Comments
In this article, we discuss how to overcome objections in a way that builds rapport with the customer.
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customer service

The Likeability Series: Listening and Presenting

Buddy Wisdom
September 8, 2020
No Comments
Many salespeople fail to make a favorable impression because they don’t listen attentively.
Read More
selling flooring

The Likeability Factor for Flooring Salespeople - Communication

Buddy Wisdom
August 6, 2020
No Comments
In part two of this series, we will cover how the right style of communication transmits positively to the prospect.
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building likeability

The Likeability Factor – Part One

Buddy Wisdom
July 15, 2020
No Comments
There are many selling systems and approaches to sales. But the one quality that never differs is that salespeople who are exceptionally successful are likeable.
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building self-confidence in selling

The Skill of Confidence in Selling Flooring

Buddy Wisdom
June 12, 2020
No Comments
Here are a few mental actions that will arouse confidence and quiet self-doubt in selling situations.
Read More
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