As a student of flooring since the early 1980s, I’ve seen a long history of changes in the products, selling techniques, and buying trends of our floor covering customers. It’s kind of like getting a front-row seat watching three decades of history.
As a floor covering educator for 22 years, I’ve been lucky to keep up with the changes in products and new product categories as they came along. If I had not been seated in this role, I can see how easy it would be to get old and complacent, however, I’m still a Trusted Sales Advisor. Keeping up with new products has helped me to remain on top. Not only have I kept up with what is current for the last 30 years, but I have spent countless hours researching the past and what happened in flooring many decades before my time. Let’s look at some of the changes the industry has seen.