For many years, the industry has pointed to installer error and site-related issues as the dominant factors in claims related to commercial flooring projects. Manufacturers often point to their internal metrics that support these assumptions and use them to justify policies and procedures minimizing the risk exposure. These internal metrics may not tell the entire story with context. Due to the elevated risk associated with construction projects, Starnet members continue to build specification capability, installation standardization, and project documentation into their operating procedures. They have the opportunity every day to support and specify vendor partners that have internal processes and policies that enhance their labor productivity. These standard procedures help to insulate them from the worst of the challenges on project sites. Professional flooring contractors are successfully influencing material selection away from manufacturers that are less than ideal to install, which protects the entire industry.