A small retail flooring store located in Ooltewah, Tennessee opened its doors at the start of the pandemic and managed to end 2021 on an upswing. Rhonda Gay, store manager, Ooltewah Flooring Gallery, has spent over 20 years in the flooring industry in different capacities. Here, she discusses her unique start in flooring, the flooring categories that are selling best and the reasons for the store’s success during such a bleak time.