I recently took a call from a disgruntled owner who just completed a very unsatisfactory $1 million floor renovation which included the extensive use of porcelain and natural stone tile. Now that he can’t live with the finished product he is out to sue everyone involved.
This job was really unusual since a project of this caliber was completed with very few specifications. The tile, grout and other visual items were selected and approved, but the site conditions were never addressed with the owner.