Chad Ogden is a guy whose roots are in the floor covering industry; he basically grew up in the retail end of the business. After developing skills in the technical arena, he launched a company that specialized in software aimed at improving the lot of floor covering retailers. QFloors is now celebrating its 20th year, which provided an opportune time to sit down with Chad and get some insight into the changes industry-specific software has made and is making in the retail community and in the industry in general. Following are some excerpts of that conversation. The entire interview can be found on the Floor Trends’ website at floortrendsmag.com.
TalkFloor: Your company has been busy lately, as have other industry-specific software providers. Do you feel this is a sign of retailers upgrading across the board, perhaps upgrading their sales floor, becoming more involved in digital marketing, or making other structural changes?