• Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • PRODUCTS
  • A&D
  • INSTALLATION
  • MARKETS
  • AWARDS
  • EDUCATION
  • BUYER'S GUIDE
  • MEDIA
  • EMAGAZINE
  • SIGN UP
cart
facebook twitter linkedin youtube
  • NEWS
  • Breaking Flooring News
  • eNewsletters
  • PRODUCTS
  • Carpet & Area Rugs
  • Hardwood
  • Installation Products
  • Installation Tools & Equipment
  • Laminate
  • Resilient
  • Specialty
  • Tile & Stone
  • MARKETS
  • Commercial
  • Residential
  • AWARDS
  • Installation Awards
  • Top Flooring Products
  • EDUCATION
  • Continuing Education
  • Webinars
  • MEDIA
  • FLOOR Podcast
  • Videos
  • TISE 2025 Videos
  • Product Spotlights
  • eBooks
  • EMAGAZINE
  • eMagazine
  • Archive Issues
  • Contact
  • Advertise
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
    • Breaking Flooring News
    • eNewsletters
  • PRODUCTS
    • Carpet & Area Rugs
    • Hardwood
    • Installation Products
    • Installation Tools & Equipment
    • Laminate
    • Resilient
    • Specialty
    • Tile & Stone
  • A&D
  • INSTALLATION
  • MARKETS
    • Commercial
    • Residential
  • AWARDS
    • Installation Awards
    • Top Flooring Products
  • EDUCATION
    • Continuing Education
    • Webinars
  • BUYER'S GUIDE
  • MEDIA
    • FLOOR Podcast
    • Videos
    • TISE 2025 Videos
    • Product Spotlights
    • eBooks
  • EMAGAZINE
    • eMagazine
    • Archive Issues
    • Contact
    • Advertise
  • SIGN UP

The Disappearance of Those Familiar Faces: Will It Ever End?

By Jim Lee
March 2, 2001
Lately, every time I pick up the newspaper, listen to the radio or watch television, I get some more disheartening news from the business world. I read with sadness about the demise of Montgomery Ward, which was once one of our country's greatest department store chains. It pained me to learn that JCPenney is in trouble and many of the company's top executives are resigning. And I felt just terrible when I heard that Sears is closing 89 locations.

But the litany of bad news doesn't stop there. In our own industry, Armstrong files for Chapter 11 bankruptcy protection due to the company's asbestos liabilities. After a short time in retail, Shaw sells or closes its retail stores and moves in a different direction. Beaulieu acquires LDBrinkman and consolidates some of the operation. Mohawk takes on distribution of Congoleum.

I think it's hard to find anything good in all this. In every one of these examples, I believe the creditors, employees, stockholders, and consumers all lost, or will eventually lose, something they once had.

When I was growing up, the Wards and Sears stores were amazing places. I was always astounded by the variety of merchandise they offered. Their catalogs were a cornucopia of things to wish for -- in fact, we called those catalogs "The Wish Books." When a catalog arrived in the mail, we'd pore over it for hours, just looking and wishing. And JCPenney was another great place to shop. The store always delivered on its motto, "Satisfaction or your money back."

I well remember many good companies in the flooring industry that, regrettably, have come and gone -- Firth, A&M Karagusian, Painter, Downs, Barwick, Noxon, and others. These were the names, products and people that helped build our industry.

Did you ever, in your wildest dreams, anticipate that so many of the companies that were once the biggest and the best would one day just close down? I, for one, find it most unfortunate. I feel sorry for all the employees, some of whom had spent their entire careers working for these companies, who lost their jobs. I also feel bad for the stockholders and creditors who lost money on their investments. And I feel sorry for consumers because they lost choices. In these situations, nobody wins -- except for lawyers and accountants.

I truly miss these companies that, at one time, meant so much to us all. I find myself wondering why their businesses went into decline. I suppose they, like other companies that are having difficulty succeeding in today's business environment, just lost touch with reality. They didn't keep up with the consumer's ever-changing desires and failed to provide improved products and presentations.

To succeed in today's business environment, you need to be into the high-speed cyberspace world of computers, and you'd better be able to react to consumer wants and desires quickly -- or at least quicker than your competition. You'd better have the best-trained people and provide the best service in the marketplace. To succeed over the long term, you absolutely must strive to be the best at whatever you do.

If you run a company, don't let your people down. Prepare now to conquer the future and grow your company profitably. I really don't want to write some day about your company closing down. After all, I might have friends who work for you.

My advice to you is to SEIZE THE OPPORTUNITIES to learn about the Internet, find out what your customers really want, train your people, and satisfy the customer. Join a national association of your choice and in your field of interest. All of these organizations exist to help you succeed through education and specialized guidance.

Flooring retailers should consider membership in the World Floor Covering Association (WFCA). Installers can join the International Certified Floorcovering Installers Association (CFI) or Floor Covering Installation Contractors Association (FCICA). And for distributors and manufacturers there's the National Association of Floor Covering Distributors (NAFCD) and my organization, the Floor Installation Association of North America (FIANA). Don't wait, join up today!

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Jim Lee, author of FIANA Job Ticket, is president of the Floor Installation Association of North America (FIANA) and the retired owner of Professional Flooring Supply in Fort Worth, TX. During his career of more than 40 years, Jim has worked in all segments of the industry including retailing, distribution and manufacturing.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • resilient flooring

    The 7 Types of Resilient Flooring

    The resilient flooring category is comprised of many...
    Resilient Flooring
    By: Resilient Floorcovering Institute
  • QuickDrain USA’s ShowerLine linear drain

    Tips for Curbless Shower Installation Using a Linear Drain

    Consider these four tips when planning for a curbless...
    Installation How-To
    By: Darryl Jones
  • 2024 New Flooring Product Guide

    2024 New Flooring Products Guide

    We explore this year's introductions in area rugs,...
    Floor Coverings
    By: FLOOR Trends & Installation Editors
You must login or register in order to post a comment.

Report Abusive Comment

close

1 COMPLIMENTARY ARTICLE(S) LEFT

Loader

Already a Registered User? Sign in now.

Subscribe For Free!
  • eMagazine
  • eNewsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

Takeaways from the 2024 AHSG Convention & Member Outlook for 2025

Takeaways from the 2024 AHSG Convention & Member Outlook for 2025

Retailers Share Top Takeaways from Shaw Flooring Network Convention

Retailers Share Top Takeaways from Shaw Flooring Network Convention

What Shaw Flooring Network Dealers are Banking on for 2025

What Shaw Flooring Network Dealers are Banking on for 2025

Shaw Flooring Network Retailers Report Post-Election Sales Surge

Shaw Flooring Network Retailers Report Post-Election Sales Surge

More Videos

Popular Stories

Ken Ballin manning the Tools 4 Flooring booth in Tool Alley at TISE 2025

10 Tool Innovations Every Flooring Contractor Should Have on Their Wish List

RevWood American Originals.jpg

How Mohawk's Domestic Manufacturing Powers Growth in Challenging Times

Paul Hambidge

The Waterproof Laminate Myth: Why Consumer Expectations May Never Be Met

Installation Awards - Vote Now!

Events

June 9, 2025

NeoCon 2025

A trade show for the commercial interior design industry.

December 1, 2030

Webinar Sponsorship Information

For webinar sponsorship information, visit www.bnpevents.com/webinars or email webinars@bnpmedia.com.

View All Submit An Event

Poll

Flooring Groups

Flooring retailers, do you belong to a buying, marketing or franchise group?
View Results Poll Archive

Products

2025 BNI Interiors Square Foot Costbook

2025 BNI Interiors Square Foot Costbook

See More Products

FLOORtalk podcasts - Listen Now

Related Articles

  • Use It or Lose It: Don’t Let Your Business Go the Way of the Dinosaur

    See More
  • Will Technology Make the ‘Human Factor’ Obsolete?

    See More
  • What Happened to the Old, Tried-and-True Ways of Expanding Business?

    See More
×

We’re rolling out the red carpet of flooring knowledge!

Stay in the know on the latest flooring retail trends.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
    • Breaking Flooring News
    • eNewsletters
  • PRODUCTS
    • Carpet & Area Rugs
    • Hardwood
    • Installation Products
    • Installation Tools & Equipment
    • Laminate
    • Resilient
    • Specialty
    • Tile & Stone
  • A&D
  • INSTALLATION
  • MARKETS
    • Commercial
    • Residential
  • AWARDS
    • Installation Awards
    • Top Flooring Products
  • EDUCATION
    • Continuing Education
    • Webinars
  • BUYER'S GUIDE
  • MEDIA
    • FLOOR Podcast
    • Videos
    • TISE 2025 Videos
    • Product Spotlights
    • eBooks
  • EMAGAZINE
    • eMagazine
    • Archive Issues
    • Contact
    • Advertise
  • SIGN UP