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Training, Certification do Make a Difference

By Brett Miller

Sooner or later, no matter how experienced your wood flooring crew is, you will likely find yourself called back to a job because your customer is dissatisfied with some aspect of her flooring installation.

The issue can be minor, such as a small gap that has appeared due to a seasonal fluctuation in temperature and humidity that will correct itself over time, or the issue can be more involved, like cupping which has occurred due to a moisture source that is not obvious and needs to be identified. Whatever the reason, there are steps you can take to minimize these call backs, and to ensure your crew is prepared to handle a variety of installation concerns.

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