“There are no installers out there.” “I can’t get installers.” These are common complaints of flooring retailers. The first statement is partially true. The second is false.
The car companies are among the smartest retailers because they provide extensive maintenance services for what they sell, which keeps customers coming back.
Last month’s column, “Good Store, Bad Store!”, was a take-off of a three-part column written years ago that received a tremendous positive response with most owners seeing themselves as a bad store.
