Led by the idea that “people want to buy from people,” see how the retailer’s design team reached out to consumers in their local market and added a personal touch to virtual shopping.

We asked questions about the finer points of creating an exceptional experience for customers.

Our new platform offers an improved magazine experience that goes beyond the typical flipbook digital edition.

The following are excerpts from a conversation we had with Jeff King about some of the elements surrounding the Paycheck Protection Program and other topics including business interruption insurance.

In this issue, we discuss more ways to manage objections by breaking down the customer’s resistance.

Michelle Anderson, an account executive for Bentley Mills and Modulyss, had been selling carpet out of her car at trunk shows. She recently stepped up her game by transforming a retired ambulance into the Fabulance—a mobile showroom.

Broadlume has been a company on the move for the past few years and certainly an organization to watch in the floor covering industry, which is why we sat down with the company’s CEO Todd Saunders.