We had an opportunity to talk with Tom Jennings, vice president of professional development, World Floor Covering Association, about some of the elements of good retail service.

World Floor Covering Association (WFCA) announced a new business partnership with Podium, a customer interaction management company.

The WFCA has named Piet Dossche, founder and owner of US Floors, to the floor covering industry’s Hall of Fame.

The World Floor Covering Association has named Vance Bell, chairman and CEO of Shaw Industries, to the industry’s Hall of Fame.

WFCA announced the appointment of Lewis Davis as the organization’s new senior executive director of technology and research.

World Floor Covering Association (WFCA) recently announced the appointment of four new members to its board of directors.

The World Floor Covering Association is now accepting applications for nominations to the Floor Covering Industry Hall of Fame.

WFCA announced that entries for the 12th annual Gold Standard Awards are now being accepted.

The WFCA continues its efforts to ensure that members are represented and their voices heard in Washington, D.C. and state capitals.

The World Floor Covering Association held its Empower 2018 educational conference, Sept. 20 - 21 in San Antonio, at the La Cantera Resort, hosting members for two days packed with sessions on leadership, succession planning, income growth, and business management.