WFCA Adds Another Business Tool to Keep Retailers at the Top of Their Game

World Floor Covering Association (WFCA) announced the launch of “Tom’s Tips,” the newest business resource to be made available to members. “Tom’s Tips” consists of a weekly video lesson, offering professional instruction on current issues faced by retailers. Though topical to retailers across all categories, Tom’s Tips presents inside knowledge, addressing the specific concerns and needs of flooring retailers. The weekly videos feature WFCA’s Tom Jennings, vice president of professional development.

The series is focused primarily on maximizing customer service. Topics currently available include: payment options; trust but verify; making a quick connection; one unintended remark; first impressions count; being distinctly different; shut up and listen; and we all like nice things.