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Residential FlooringColumns

Flooring Retailers: Remembering Old Habits in the New Year

By Kelly Kramer

Let me start by wishing you and yours all the love and joy that family, friends, and our pets give us in the New Year. You know the truly important things in life. As for work, that’s just something that allows us to provide a better way of life and to make sure the important things are taken care of. So keep learning and working harder and smarter this year.

Part of my learning curve is remembering to use all the good habits I’ve learned over the years—mostly basic things that over the years I find myself forgetting. The short list is: staying positive, treating people like people not a dollar bill, finding interest in my customers, being thorough on my customer interview, and always doing what is in the best interest of my buyers. When I’m on a cold selling streak, those are the things I catch myself forgetting; the things I know I’m normally good at.

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