Scott Humphrey, CEO, World Floor Covering Association (WFCA), has announced the annual winners of the Gold Standard Award, which recognizes stores that have created an outstanding consumer retail experience.
City Floor Supply’s (CFS) YouTube channel achieved several significant milestones this month, reaching over 1,000 subscribers (YouTube’s opal level), charting over 756,428 video views and garnering 2,000,000+ minutes watched since the channel was established in 2013.
All of us have experienced the occasion of observing a sales person demonstrating extraordinary skills. If you have had the opportunity of interacting with this salesperson when you were shopping, a master of legendary service, undoubtedly it was a pleasant experience you will long remember.
Social media continues to innovate the ways people communicate and receive information in the 21st century. This is not just true for keeping up on what your friends and family are doing, but can have a real impact on the way you run your business as well.
According to a recent report from the U.S. Bureau of Labor Statistics, which predicts that this year millennials will represent the majority of the workforce and, by 2030, this connected, tech savvy group will comprise 75% of the workforce, it is imperative that we understand their needs and values to recruit the best and brightest.
Certainly there are exceptions to the rule and we had an opportunity to visit one of those when we were in Philadelphia recently to attend the Greenbuild expo and conference.
Lee Lacocca’s famous quote, “Lead, follow or get out of the way!” From the early 1980s has a much more profound meaning today when you apply it to the new model of retail selling affecting the way you will be, or already are, doing business.
