The buzz around the industry for the past number of years has centered on the installation sector and how the shortage of qualified installers can be dealt with.
One would think a basic in every business person’s DNA, whether we’re talking about floor covering retailers or really any person in any business, would be a major focus on the company’s customer—over and above a focus on the products being sold or the services being offered.
I can remember a senior carpet industry executive in the late 1970s expressing concern that there were not sufficient numbers of installers in the country to install carpet.
The World Floor Covering Association (WFCA) has seen wholesale change in the three years since Scott Humphrey became CEO of the association, expanding in a number of directions.
Nobody, but nobody, anticipated that a new carpet mill would materialize in the midst of an elongated and hollow recovery, let alone watch it become the third largest carpet producer in the country.
Can you remember life before the Internet; before there were such words in our daily vocabulary as “online,” “social media,” “tweets,” “emoji” and so on?
In 2002, the Carpet America Recovery Effort (CARE) was formed by carpet manufacturers, various representatives of government from the federal, state and local levels as well as non-government organizations.
