Armstrong has released its third quarter 2014 results. Operating income from continuing operations fell 26% over the 2013 period to $69 million, and adjusted EBITDA from continuing operations dipped slightly by 4% to $117 million.
In the past year my wife Anne and I have been taking steps to build a new home. This house will be built on a lot we own right next-door to our existing home overlooking Lake Loveland in Colorado.
Throughout my flooring career as a retail sales advisor, store manager, mill rep, product knowledge training manual author, layout tool inventor and columnist I’ve always taken a deep interest in selling area rugs.
During my career in floor covering, I've spent about 80% of my time selling to residential remodel buyers. I guess you could say it's what I do best and what I enjoy the most. Even though the average job might only be between $2,000 to $5,000, I still enjoy working with homeowners the most.
There is no hiding the fact the two main areas I train on are customer relation selling skills and product knowledge. Learning and understanding these two aspects alone can make you a top sales advisor in our industry.
Throughout my career in retail flooring sales I’ve worked for several companies and each had its own way of presenting product and installation pricing.
Back about 30 years ago, a close friend introduced me to a small group of people at a party. He jokingly told the group an old cliché: “Be careful with Kelly he can sell ice cubes to Eskimos.”
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