Throughout my 30-plus years as a floor covering retail sales advisor, store manager, company owner, sales / product knowledge trainer, manufacturer’s representative, columnist, author, inventor (layout tool) and consumer advocate, I’ve worked to perfect the positive buying experience for my future buyers.
A few words about samples loaned out to customers: There is a lot of disagreement as to whether sending samples home with the customer is in the retailer’s best interest.
The flooring industry is still very much a people industry. People design the products, people distribute them, they sell them—to people—and, lastly, people install the goods.
Peter Drucker once wrote, “Identify the future that has already happened.” For my money, that future has transformed not just our industry, but all industries and all markets.
RSS
