A decade ago, Matt Jorgensen finished college and moved down to Pompano Beach, Fla., from the Washington, D.C., area with his dog and $500 in his pocket.
The World Floor Covering Association (WFCA) has seen wholesale change in the three years since Scott Humphrey became CEO of the association, expanding in a number of directions.
Throughout my 30-plus years as a floor covering retail sales advisor, store manager, company owner, sales / product knowledge trainer, manufacturer’s representative, columnist, author, inventor (layout tool) and consumer advocate, I’ve worked to perfect the positive buying experience for my future buyers.
A few words about samples loaned out to customers: There is a lot of disagreement as to whether sending samples home with the customer is in the retailer’s best interest.
“The recession in 2007-08 was a hard thing for our company to get adjusted to,” says Jonnie McPeek, principal at Corvin’s Floor Coverings, founded in Elizabethtown, Ky., 30 years ago by her parents.
Can you remember life before the Internet; before there were such words in our daily vocabulary as “online,” “social media,” “tweets,” “emoji” and so on?
