Almost every residential installer has heard the phrase uttered from a surprised customer at five minutes after five o’clock, something like “That is not what I picked,” or “My floor doesn’t look anything like the sample board.”
Before anyone goes crazy, first let me say, yes, I understand this has been a tough year, much tougher than just about anyone thought it would be after the way 2013 finished.
Recently, I had an elderly lady who I had worked with for about 40 minutes say something to me I had never been told before in all my years selling retail.
When looking at any type of unfinished wood at a lumberyard or flooring supplier, the majority has been kiln-dried to bring the wood’s moisture content (MC) into a workable range to prevent problems in the life of the final product.
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