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Home » Topics » Columns

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Big-box stores becoming more customer-savvy

Good Information and Bad Information for Flooring Retailers

Warren Tyler
Warren Tyler
December 1, 2015
No Comments
A series of articles I wrote several years ago titled “Good Store, Bad Store!” stated that all successful stores do all the same things right, and all the less successful stores do all the same things wrong.
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Kelly Kramer closing an in-home estimate

On-Site Estimating: Success for Flooring Retailers

Kelly Kramer
Kelly Kramer
December 1, 2015
No Comments

In the 20-plus years I’ve been writing training manuals and advice columns, this subject is the one I’ve written about the most often.


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Kitchen installed with WarmlyYours TempZone

Flooring Retailers: The Benefits of Radiant Floor Heating

Victoria Hale
December 1, 2015
No Comments
Radiant floor heating systems continue to increase in popularity among homeowners for a number of reasons.
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Carter and Alivia

FCIF Provides Young Family With Strength, Support

Leah Gross-Harmon
December 1, 2015
No Comments

Sometimes the very definition of one’s name is a perfect description of who they are.


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Professional retailers display large samples on private displays

Floor Retailing 101

Warren Tyler
Warren Tyler
November 5, 2015
No Comments

It’s becoming apparent that as the years go by, things have changed and there are a lot of new faces in the industry.


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Being liked is important

Making Flooring Customers Feel Special

Kelly Kramer
Kelly Kramer
November 5, 2015
No Comments

There is no question one of the strongest traits of being a great salesperson is to be liked. Make a person feel special and they will like you.


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Big-Bobs-Flooring-Outlet

Dave Elyachar: Competing Against the Big Boxes

Dave Foster
Dave Foster
November 4, 2015
No Comments

Big Bob’s Flooring Outlet has been in existence for some 31 years, beginning as a single location in Kansas City and evolving into a unique operation perfectly poised for the retail floor covering industry’s next iteration.


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Matthew Spieler

Understanding Social Media for Flooring Retailers

Matthew Spieler
Matthew Spieler
October 6, 2015
No Comments

I find it fascinating to listen to and read what other people have to say about social media, especially when they are trying to tell you why or why not it is something in which a business should invest any of its time and resources. First, let me make it perfectly clear I’m by no means proclaiming myself as some sort of expert on how to use the growing number of social media platforms out there. I am saying that I do recognize when you truly understand what exactly social media is you will understand as a businessperson—be it residential or commercial—why your company must be engaged in it.


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Spot bonding tile problems

CTEF Tile Tip: Spot Bonding Tile Problems, Again and Again

Scott Carothers 2025
Scott Carothers
October 1, 2015
No Comments

The topic of spot bonding floor tile was covered in CTEF Tile Tip about a year ago, and one would think the installers that utilize this technique would heed the warning and stop installing tile in this way. Unfortunately, that has not happened.


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Method F250-15 Stone
CTEF Tile Tip

Caution: Natural Stone Tile Installed Over Wood Framing

Scott Carothers 2025
Scott Carothers
September 1, 2015
No Comments

Many consumers, builders and even some tile installers share the mistaken idea that natural stone tile products may be installed on the floor in the same way as is ceramic tile.


Read More
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