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Home » Topics » Columns

Columns
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Why You Should Ban ‘May I Help You?’

Pami Talks | Why Flooring Salespeople Should Ban ‘May I Help You?’

Pami S. Bhullar
August 4, 2021
No Comments
Learn why this one statement can build a wall between the customer and the salesperson.
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hardwood prices

A Crazy Time for Hardwood

The Hardwood Category Sees its Highest Rates in 20 Years
Dave Foster
Dave Foster
August 4, 2021
No Comments
Dave Foster interviews retailer George Celtrick about the current price of lumber.
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business for sale

How to Sell Your Flooring Business

Dave Foster
Dave Foster
July 20, 2021
No Comments
Dave Foster interviews industry consultant Jim Buckles about the steps retailers can take to prepare to sell their business.
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selling flooring

How to Manage Customer Stalls in Selling Flooring - Part 2

Buddy Wisdom
July 19, 2021
No Comments
In the second part of his series, Buddy Wisdom discusses how to manage stalls when selling flooring.
Read More
Orlando

We’re Headed to Orlando for Coverings and NWFA Expo

Tanja Kern Headshot 2023.png
Tanja Kern
July 19, 2021
No Comments
Our editorial team is heading to Orlando for Coverings and the NWFA 2021 Wood Flooring Expo, which are simultaneously hosting their events at the Orange County Convention Center in Orlando, Florida, July 7-9.
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tile installation in commercial restroom

Substandard to Tile Installation Standards

Scott Carothers 2025
Scott Carothers
July 7, 2021
No Comments
The tile industry has established installation standards in the American National Standards Institute (ANSI) documents to guide all involved: the design professional, the general contractor and the tile installer.
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wall out of plumb

Do Walls Really Have to be Flat and Plumb?

Scott Carothers 2025
Scott Carothers
June 16, 2021
No Comments
When the time comes to physically look at a potential job, there are many aspects of the project that must be reviewed, including the condition of the walls.
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installation estimate

How to Improve Customer Service Through Great Installation

Dave Foster
Dave Foster
June 16, 2021
No Comments
Industry consultant and former retailer Tom Jennings discusses how to improve the installation segment of your business.
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handling customer stalls

How to Manage Stalls While Selling

Buddy Wisdom
June 14, 2021
No Comments
With stalls, the customer offers no particular reason for hesitating. If she has an objection, she isn’t telling us what it is.
Read More
adapting to organizational changes

Change for Change’s Sake: Communicating Change

J.R. Allred
J.R. Allred
June 10, 2021
No Comments
In his series, flooring retailer J.R. Allred shares how he and his team are embracing a change due to organizational health.
Read More
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